FAQs: Patron Account Notices

Wright Library's automated account notices & reminders include:

• overdue notices
• due date reminders
• notices of holds ready for pickup
• billing notices
• account expiration notices 

Note: Library account notifications are independent of Library Newsletters. Changing your account notification preference will not impact any subscriptions to email newsletters.   

I want to review or change my Notices settings.

Use the My Account link above to log in with your library card number and PIN (last 4 digits of your phone number by default; use the Reset my PIN/Password link if needed). Verify all your contact details are up-to-date. If you notice an error in your phone number, email address, or anywhere else, you can correct it and submit the change so we can update our records.

Then review your Notices settings and select the reminders you want from a contact method you prefer: email, text message (SMS), or voice.

I want to change my overdue notice settings.

On Sept. 16, 2026, Wright Library changed to a new automated system. Although it offers many individualized options regarding message preference, overdue notices are required and standard for all patrons.

This means if you have overdue items, regardless of your other notification our system will attempt to send you these reminder types:

This is meant to ensure every patron receives at least one overdue reminder before they are billed for lost items, as long as at least one of these three contact methods is correct in their patron record. 

What you can control is item due reminders that happen before something is overdue. Check your online account to adjust if/how you are notified of:

• Item(s) Due Soon -- optional advance reminder by email, SMS, or voice call, before the due date (you pick the number of days; 2 days is the default)   
• Item(s) Due Today -- optional reminder by email, SMS, or voice call on the due date 
• For both messages, we strongly recommend selecting "Digests Only" to ensure getting only one combined message when multiple titles share the same due date. (Overdue notices will always be combined into one message per day.)

Of course, you can avoid these notices entirely by returning library items by the date they're due. 😜

I am not receiving email notices.

Email is the default contact method for most account notices. If you aren't receiving check for these common obstacles:

1. Email address is incorrect - Confirm that your email address is correct in your account, either by visiting one of the library's service desks (with library card and/or photo ID), or by checking your account online (see above).
2. Intended email notices aren't selected - From your online account, look in the "Email" column for a checkbox by the notice type you expected to receive. (Click "Update Settings" at the bottom to save any changes you make.)
3. Overactive email filters - steps for fixing this vary depending on your device, email provider, and the application you use.
   • check your spam, clutter, or promotions folder for recent library notices. If you find one, check for options (right-click, long-press, etc.) that will mark it as "Not Spam" or allow you to drag it into your inbox. Exact steps depend on your email provider and your device; see tips below.
   • add ils [at] wrightlibrary [dot] org and notifications [at] wrightlibrary [dot] org to your contacts or and "approved senders" list. (Replace [at] with @ and [dot] with a dot. We've written it out this way to reduce the amount of spam sent to us.)

Tips on a desktop computer:

• Gmail - Find Missing Messages | Add a Contact
• Outlook - Find Missing Messages | Add a Contact
• Yahoo - Manage Spam | Unblock Senders | Add a Contact
• Hotmail - Add Approved Senders | Add a Contact

Tips on a mobile device:

• Google Gmail mobile app - Android | iPhone
• Apple Mail mobile app - Search messages | Add a Contact
• Outlook mobile app - Search messages | Add a Contact

Need help? Visit the library and log into your email from one of our public computers, and we can help. (Make sure you know how to sign in from a new device!)

I am not receiving text notices.

Common problems with text/SMS notices include:

• The SMS text notice you want hasn't been selected - 
  • Check your account settings under Notices.
  •  look in the "SMS (texts)" column for a checkbox by the notice type you expected to receive. (Click "Update Settings" at the bottom to save any changes you make.)
• Your mobile number is missing or mistyped in the required field
  • Underneath the Notices table, make sure "Mobile number" is filled in correctly
  • 10 digits, numbers only; no spaces, dashes, or other punctuation
• Mobile carrier field is empty or "unknown"
  • A mobile carrier must be selected. Select the only option from the list: Default (OPLIN)
• Your phone is filtering or blocking our messages. To resolve this, try:
  • checking your SMS messaging app's spam folder for recent library notices to mark as "Not Spam."
  • adding 877-675-4632 to your contacts to ensure the library notification number isn't blocked.
  • texting "unstop" to 877-675-4632 to unblock. 
    • You should automatically receive a generic subscription confirmation message. If the automatic response does not arrive, you may need to contact your mobile carrier about being able to receive shortcode messages from 877-675-4632.

If your notification preferences are correct and none of the steps above help, please contact us. If possible, let us know the last date when you did receive a library text notification (if ever). Library staff can investigate whether texts are being sent on our end, change our settings if needed, or offer suggestions specific to your situation. 

My library text notification came from an unfamiliar number.

Did your library text notifications suddenly start coming from 877-675-4632?

On Sept. 16, 2026, Wright Library changed automated messaging systems so that all SMS notices will be sent by the number above, provided by the Ohio Public Library Information Network (OPLIN). We're not the only library for whom OPLIN sends messages, so consider adding that number to your contacts with a general name like "Library Reminders" to prevent any confusion. Texts from Wright Library will always include "Wright Library" in the message. 

Did you get a text from a number other than 877-675-4632, claiming to be Wright Library? Contact us to check if it's legitimate or a scam.

My Wright Library text reminder says it's from a different library... or Wright Library sent me a reminder for a different library!

The phone number that sends our text reminders (877-675-4632) is a service from Ohio Public Library Information Network (OPLIN). Other Ohio libraries use this same number to send text notices to their patrons. If your phone tells you it's a different library, it may be that you saved it that way in your contacts.

Consider changing the contact name for 877-675-4632 to something like "Library Reminders" to prevent confusion. Texts from Wright Library will always include "Wright Library" in the message. 

Getting phone calls from us that don't say anything?

Try saying "hello" when you answer! 

It might sound odd, but our automated phone notification system won't play the recorded message until it knows a person has answered.

Getting repeat phone calls in the same day?

Let the recorded message play for at least 5 seconds before you hang up, or else don't answer and let the call go to voice mail.

Our phone system considers the call to be "unsuccessful" and will try you again later if the message gets cut off within the first 5 seconds.

Still need help?

Feel free to contact us with other questions.