Library Notifications: Troubleshooting

Find solutions to common problems related to Wright Library patron notifications.

I want to change or check my notification preference.
I am not receiving email notifications.
I am not receiving text notifications.
I am getting phone calls from the library, but they don't say anything.
I am getting multiple phone calls a day from the library.



I want to change or check my notification preference.

With proper ID, we can update your contact preferences when you visit the library.
Or, check your account online anytime by logging in with your library card number and PIN (usually the last 4 digits of your phone number). From the My Record section of your account, click Contact Information and Preferences to verify all your contact details are up-to-date. If you notice an error in your phone number, email address, or anywhere else, you can correct it and submit the change so we can update our records.


My Account page screenshot

I am not receiving email notifications.

Check spam. Most often, this happens because your junk mail filters are flagging our messages as junk mail or clutter. The easy fix is usually to add to your contacts or "approved senders" list.
You can also do an all-mailbox search for to find past messages; they're likely in some hidden folder. If you find a message from us, click and drag it into your inbox, or click a "Not Spam" button if you see one. (Exact wording differs depending on your email provider and your device.)
Need help? Visit the library and log into your email on one of our public computers, and we can walk you through it. Make sure you know your email password so you can sign in!


I am not receiving text notifications.

Changing mobile carriers can impact whether you receive library SMS notifications. Make sure we have the right mobile carrier on file for your current phone number. Check your notification preferences.
If your mobile carrier isn't listed, let us know and we can look into it.


Getting phone calls from us that don't say anything?

Try saying "hello" when you answer! It might sound odd, but even if you expect a recording, our phone notification system won't play the recorded message until it knows a person has answered. 


Getting repeat phone calls in the same day?

Let the recorded message play for at least 5 seconds. If you answer a notification call but hang up within the first 5 seconds, our phone system considers the call to be "unsuccessful" and will try you again later.


Still need help?

Feel free to contact us with other questions.